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Word of mouth! Next question!
That was the typical answer of most of my clients over a 25 year period of consulting. Why? Because it was (a) free, (b) easy, (c) obvious, (d) what their customer told them, and (e) free. Did I mention it was free? That seemed to be their criteria in choosing an effective media. What they didn’t want to hear from me was how expensive their campaign might be. But I was kind and gentle when I told them they were completely insane. No, I didn’t really say that. But I wanted to, believe me.
The plain truth was that I had to learn their business, who their customers were and what they wanted to achieve. Then I could break the bad news to them: advertising actually costs M-O-N-E-Y. That is, effective advertising is an investment. The type is determined by the needs of the business. Answer all the who, what questions first:
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